Meet Fixa.
The AI receptionist that turns calls into service jobs.
Connected to ServiceM8, Fixa answers every call with a natural, professional voice, captures the details that matter, and creates a clean next step while your team is on the tools.
- Answers
- 24/7
- Creates jobs in
- ServiceM8
- Channels
- Voice + SMS
- Setup
- Done for you
Talk to Fixa
Press to open a live line
- Transport
- WEBRTC
- Job system
- SERVICEM8
- Hours
- 24/7
- Channels
- VOICE + SMS
A front desk that understands the job
Fixa keeps your office responsive while your team stays focused on the work in front of them. Each conversation is shaped around the way your business actually receives and schedules service work.
Answers like your best dispatcher
Fixa sounds natural and capable, gathers the essentials without interrogating callers, and knows when to warm-transfer the call to your team.
Creates the job in ServiceM8
New enquiries become structured jobs with the caller, site address, requested work and notes captured for the person who will do the work.
Understands service work
Train Fixa on the jobs you do, the questions that qualify an enquiry, the information a technician needs, and the work you do not take on.
Works to your service area
Set the suburbs you cover, after-hours rules, emergency language, and clear hand-off paths for urgent calls or existing customers.
Keeps the thread moving
Use voice and SMS together to acknowledge missed calls, confirm the next step, and keep a customer from ringing the next business on the list.
Built with guardrails
Every business has different rules. Fixa follows yours: what it can quote, where it can book, and when it must bring in a person.
Your operations, reflected back
No generic scripts or guessed bookings.
Give Fixa the rules your office already relies on. She will capture the right details, offer only approved next steps, and leave your team with a job card they can act on.
A better outcome than another voicemail
Fixa does not replace your people. It makes sure they receive the context and next action they need when they are free to take it.
Voicemail and call-backs
Outside business hours
Job details
Next step
Missed-call follow-up
Escalations
Fixa Your service front desk
Outside business hours
Job details
Next step
Missed-call follow-up
Escalations
Fixa works best as the reliable bridge between the call and your existing ServiceM8 workflow. Your people retain control of availability, prices and final job decisions.
Your customer data stays in safe hands
Fixa gives your team a responsive front door without treating caller data or your ServiceM8 connection as an afterthought.
Hosted in Australia
Fixa runs on Australian infrastructure, so your business and caller data stays close to home.
Encrypted end to end
Calls, transcripts and job details are encrypted in transit and at rest, with authenticated access to every request.
Integration keys stay server-side
Your ServiceM8 credential is never sent to the browser. Fixa talks to ServiceM8 through protected server routes.
Your workspace is isolated
Fixa is designed to keep each business's call history and operating playbook separate from every other workspace.
Designed to fit around the way you work
We set it up with you
ServiceM8 connection, call playbook and routing are configured with your team rather than dropped in your lap.
Keep your number
Forward your existing line for after-hours or busy periods; callers keep using the number they already know.
Escalate the calls that matter
Fixa hands over urgent, out-of-area or complex calls using the rules and contacts you specify.
Try it without lock-in
Start with real calls, inspect the job notes, and decide whether Fixa belongs in your operating rhythm.
Stop losing good jobs
A caller who reaches voicemail may simply ring the next business. Put in your own numbers to see the value of answering the calls your team cannot take while they are on-site.
Estimated monthly value at risk
AUD $4,900
About 35 calls reach voicemail each month.
- Missed calls / mo
- 35
- Qualified enquiry rate
- 35%
- Average first job
- $400
- Fixa Professional
- $129 / mo
Net first-job opportunity with Fixa
AUD $4,771
After subtracting the $129 AUD Professional plan.
An estimate, not a quote. It assumes Fixa answers each missed call and that qualified enquiries become paid first jobs. Your service mix and conversion rate are what matter.
Use your actual enquiry and job values.
How it works
Link ServiceM8
Connect your ServiceM8 account. Fixa captures new work as a job, looks up returning clients, and keeps the enquiry attached to the right record.
Set Your Playbook
Teach Fixa your service areas, emergency rules, job categories, business hours, FAQs, and exactly when a caller needs a person.
Route Your Calls
Forward busy and after-hours calls. Fixa qualifies the customer, records the scope and address, then creates a clean ServiceM8 job for your team.
No invented testimonials. Here is what Fixa does.
Fixa is new. Rather than manufacture results, we have made the core behaviours testable on a real call and visible in the resulting job.
Captures an actionable scope
Fixa collects the customer, contact details, address, requested work and the context your office needs before it decides what happens next.
Follows your operating rules
You define the services, suburbs, business hours and escalation rules. Fixa uses those guardrails rather than making promises your team cannot keep.
Leaves a clear ServiceM8 trail
Qualified work is written into a structured ServiceM8 job, so your dispatcher and technicians start with context instead of a vague voicemail.
Keeps a missed caller moving
If a call cannot be completed, Fixa can send the approved next-step message so a genuine enquiry does not disappear into your call log.
Frequently Asked Questions
Service call answering that earns its keep
Professional voice call handling at a fraction of the cost of another office hire. Connect ServiceM8 and turn every genuine enquiry into a clear next step.
Solo
For owner-operators
- Calls
- 25 calls
- Extra calls
- $0.55
- SMS
- Unlimited SMS
- 1 active call line
- Guided self-serve setup
- Email support
Starter
For growing service teams
- Calls
- 60 calls
- Extra calls
- $0.50
- SMS
- Unlimited SMS
- 1 active call line
- ServiceM8 setup by Langoedge
- Human chat support
Professional
For busy field-service operations
- Calls
- 250 calls
- Extra calls
- $0.45
- SMS
- Unlimited SMS
- 3 simultaneous call lines
- Unlimited team users
- ServiceM8 setup by Langoedge
- Priority chat and call support
Enterprise
For high-volume operations
- Calls
- 600 calls
- Extra calls
- $0.40
- SMS
- Unlimited SMS
- 10 simultaneous call lines
- Unlimited team users
- Team rollout workshop
- Multi-channel support
Need a tailored rollout?
Tell us how your phone lines, service areas and ServiceM8 workflows operate. We will recommend the Fixa plan and onboarding path that fits your team.*Multi-line, high-volume and multi-team operations may need a tailored configuration.
*Free setup includes ServiceM8 connection, operational playbook, and custom call-routing configuration. Standard telecom rates and local numbers apply.
Ready to make every call useful?
Give your service team a front door that answers with confidence, captures the work properly, and sends it into ServiceM8 ready for the next move.
ServiceM8 setup and call routing, done with you.