Meet Fixa.
The AI receptionist that turns calls into service jobs.
Fixa answers every call with a natural, professional voice, captures essential job details, syncs with ServiceM8, Outlook, Gmail, Calendars and Sheets, and reactivates dormant leads while your team is on the tools.
- Answers
- 24/7
- Integrations
- ServiceM8, Outlook, Gmail, Sheets
- Lead Reactivation
- Voice & SMS
- Channels
- Voice + SMS
- Setup
- Done for you
Talk to Fixa
Press to open a live line
- Transport
- WEBRTC
- Job system
- SERVICEM8
- Hours
- 24/7
- Channels
- VOICE + SMS
A front desk that understands the job
Fixa keeps your office responsive while your team stays focused on the work in front of them. Each conversation is shaped around the way your business actually receives and schedules service work.
Answers like your best dispatcher
Fixa sounds natural and capable, gathers the essentials without interrogating callers, and knows when to warm-transfer the call to your team.
Syncs with ServiceM8, Calendars & Sheets
New enquiries become structured jobs in ServiceM8, calendar appointments in Outlook or Google Calendar, and logged rows in Google Sheets or Excel instantly.
Reactivates dormant leads & quotes
Automatically re-engage unaccepted quotes, past estimates, and inactive customers via voice and SMS check-ins to win back high-value jobs.
Understands service work
Train Fixa on the jobs you do, the questions that qualify an enquiry, the information a technician needs, and the work you do not take on.
Works to your service area
Set the suburbs you cover, after-hours rules, emergency language, and clear hand-off paths for urgent calls or existing customers.
Built with guardrails & SMS
Every business has different rules. Fixa follows yours: what it can quote, where it can book, and when it confirms next steps via instant SMS.
Proactive Growth
Turn cold quotes into booked revenue.
Fixa doesn't just answer inbound calls—she can proactively re-engage past unaccepted quotes, pending estimates, and dormant customer lists with friendly, contextual voice check-ins and SMS follow-ups to reopen sales conversations and win repeat work.
Your operations, reflected back
Connects with your entire operational stack.
Fixa integrates seamlessly with ServiceM8, Microsoft Outlook, Gmail, Google Calendar, Outlook Calendar, Google Sheets, and custom CRM webhooks. Every call summary, booking, and customer detail lands cleanly exactly where your team works.
A better outcome than another voicemail
Fixa does not replace your people. It makes sure they receive the context and next action they need when they are free to take it.
Voicemail and call-backs
Outside business hours
Job & caller details
Next step & tool sync
Missed-call follow-up
Dormant quotes & cold leads
Escalations
Fixa Your service front desk
Outside business hours
Job & caller details
Next step & tool sync
Missed-call follow-up
Dormant quotes & cold leads
Escalations
Fixa connects seamlessly with ServiceM8, Outlook, Gmail, Google Calendar, Outlook Calendar and Google Sheets. Your team retains full control of appointments, pricing, and job decisions.
Your customer data stays in safe hands
Fixa gives your team a responsive front door without treating caller data or your ServiceM8 connection as an afterthought.
Hosted in Australia
Fixa runs on Australian infrastructure, so your business and caller data stays close to home.
Encrypted end to end
Calls, transcripts and job details are encrypted in transit and at rest, with authenticated access to every request.
Integration keys stay server-side
Your ServiceM8 credential is never sent to the browser. Fixa talks to ServiceM8 through protected server routes.
Your workspace is isolated
Fixa is designed to keep each business's call history and operating playbook separate from every other workspace.
Designed to fit around the way you work
We set it up with you
ServiceM8 connection, call playbook and routing are configured with your team rather than dropped in your lap.
Keep your number
Forward your existing line for after-hours or busy periods; callers keep using the number they already know.
Escalate the calls that matter
Fixa hands over urgent, out-of-area or complex calls using the rules and contacts you specify.
Try it without lock-in
Start with real calls, inspect the job notes, and decide whether Fixa belongs in your operating rhythm.
Stop losing good jobs
A caller who reaches voicemail may simply ring the next business. Put in your own numbers to see the value of answering the calls your team cannot take while they are on-site.
Estimated monthly value at risk
AUD $4,900
About 35 calls reach voicemail each month.
- Missed calls / mo
- 35
- Qualified enquiry rate
- 35%
- Average first job
- $400
- Fixa Professional
- $129 / mo
Net first-job opportunity with Fixa
AUD $4,771
After subtracting the $129 AUD Professional plan.
An estimate, not a quote. It assumes Fixa answers each missed call and that qualified enquiries become paid first jobs. Your service mix and conversion rate are what matter.
Use your actual enquiry and job values.
How it works
Connect Your Tools
Link ServiceM8, Google / Outlook Calendars, Gmail, Outlook, or Sheets. Fixa captures new work, checks team availability, and syncs records seamlessly.
Set Your Playbook
Teach Fixa your service areas, emergency rules, job categories, business hours, FAQs, and exactly when a caller needs a human team member.
Route Your Calls
Forward busy and after-hours calls. Fixa qualifies the customer, records scope and site details, and pushes clean jobs & calendar invites straight to your team.
No invented testimonials. Here is what Fixa does.
Fixa is new. Rather than manufacture results, we have made the core behaviours testable on a real call and visible in the resulting job.
Captures an actionable scope
Fixa collects the customer, contact details, address, requested work and the context your office needs before it decides what happens next.
Follows your operating rules
You define the services, suburbs, business hours and escalation rules. Fixa uses those guardrails rather than making promises your team cannot keep.
Leaves a clear ServiceM8 trail
Qualified work is written into a structured ServiceM8 job, so your dispatcher and technicians start with context instead of a vague voicemail.
Keeps a missed caller moving
If a call cannot be completed, Fixa can send the approved next-step message so a genuine enquiry does not disappear into your call log.
Frequently Asked Questions
Service call answering that earns its keep
Professional voice call handling at a fraction of the cost of another office hire. Connect ServiceM8, Outlook, Gmail, Calendars and Sheets to turn every genuine enquiry into an organized next step.
Solo
For owner-operators
- Calls
- 25 calls
- Extra calls
- $0.55
- SMS
- Unlimited SMS
- 1 active call line
- Calendar & Email sync
- Guided self-serve setup
- Email support
Starter
For growing service teams
- Calls
- 60 calls
- Extra calls
- $0.50
- SMS
- Unlimited SMS
- 1 active call line
- ServiceM8, Gmail & Outlook sync
- Free setup by Langoedge
- Human chat support
Professional
For busy field-service operations
- Calls
- 250 calls
- Extra calls
- $0.45
- SMS
- Unlimited SMS
- 3 simultaneous call lines
- ServiceM8, Calendars & Sheets sync
- Unlimited team users
- Priority chat and call support
Enterprise
For high-volume operations
- Calls
- 600 calls
- Extra calls
- $0.40
- SMS
- Unlimited SMS
- 10 simultaneous call lines
- Full stack integration & custom webhooks
- Unlimited team users
- Team rollout workshop
- Multi-channel support
Wholesale Telephony & Carrier Charges
Direct pass-through via Telnyx · Zero markup
Subscription plans cover the Fixa AI platform, voice intelligence, and ServiceM8 integration. Telephony is connected directly via wholesale carrier rates (e.g. Telnyx) with zero markups:
~0.8¢/min inbound, ~1.5¢/min outbound AUD (Telnyx API + SIP trunking).
Telnyx base rate ($0.004 USD) + direct AU carrier passthrough.
Free when forwarding your existing number, or ~$1.50 – $3.00/mo for a dedicated local line.
Need a tailored rollout?
Tell us how your phone lines, service areas and ServiceM8 workflows operate. We will recommend the Fixa plan and onboarding path that fits your team.*Multi-line, high-volume and multi-team operations may need a tailored configuration.
*Free setup includes ServiceM8, Outlook, Gmail, Calendar and Spreadsheet connections, operational playbook, and custom call-routing configuration. Subscription plans exclude third-party telephony carrier rates (Telnyx voice & SMS), which are billed directly at wholesale cost.
Ready to make every call useful?
Give your service team a front door that answers with confidence, captures the work properly, and sends it into ServiceM8 ready for the next move.
ServiceM8 setup and call routing, done with you.